Frequently Asked Questions & Answers

Dr. Kelly McCann

The foundation for the approach and care provided by The Spring Center’s team is guided by the direction from Dr. McCann’s clinical experience, background, and ongoing research. It is woven throughout our clinic and is the basis for the collaborative effort our Center puts forward.

We understand that your health journey is layered. Our number one goal is to work with each and every patient to ensure the most comfortable and productive relationship possible. Please read through our FAQ’s below. If you still have additional questions regarding our process and care, please contact our office and speak with our care team.

At the Spring Center, we work with adults and children from all backgrounds.

We believe that health is not just the absence of disease, but a state of overall wellness and vitality that anyone can—and should—experience.

Frequently Asked Questions

Here at The Spring Center, you are not just another number, or just another disease. Through a Functional and Integrative lens, our staff and clinical care team prioritize each and every component of what makes you you. This includes not just your current health and symptoms, but your genetics, your history, your emotional state, and more.

We work with patients daily who came to The Spring Center because they felt unheard and unseen by other providers. Every component of you matters in finding truly optimal health and we’re here to support you.


Here’s what you can expect:

1) Personalized, preventative, and coordinated healthcare from a Functional, Integrative & Environmental approach.

2) Convenient booking of urgent appointments

3) Physicals and Surgery Pre-Ops PLUS comprehensive support for optimal surgical recovery.

Yes, we are excited to partner with you and assist you with your health needs and goals!

The wait time for initial appointments depends on how quickly the new patient process is completed and appointment availability at any given time.

Please note: We are not able to accommodate urgent new patient appointments.

For follow-up appointments, once established as a patient, physician appointments are typically booked out 1-3 months.

Physician Assistant (PA-C) / Nurse Practitioner FNP-C) appointments are available typically within 1-3 weeks for lab reviews, etc. Acute or urgent concern appointments are available typically same or next business day.

Once you are an established patients, yes, we offer urgent visits for acute concerns.

1.) Visit our Frequently Asked Questions to learn all about our personalized Functional medicine practice.

2.) Take 2 minutes to fill out our New Patient Inquiry Form. We’ll review your submission to ensure your health goals are aligned with our offerings.

3.) Look for an email from us with a response and our NEW PATIENT QUESTIONNAIRE within 24 business hours.

4.) Submit your completed NEW PATIENT QUESTIONNAIRE and we will contact you within 48 – 72 business hours to schedule your initial consult.

5.) Set your mindset to elevate your health!

  • Acne
  • Adrenal Fatigue
  • Allergies – Environment and food
  • Anxiety
  • Arthritis
  • Asthma
  • Autoimmune conditions
  • Cancer prevention and adjunctive cancer care
  • Cardiovascular disease
  • Chronic sinusitis
  • Depression
  • Diabetes
  • Eczema/Psoriasis
  • Endocrine disorders
  • Fatigue
  • Female Disorders (PMS, PCOS, fertility)
  • Fibromyalgia
  • Food sensitivities
  • Gastrointestinal Disorders
  • GERD
  • Headaches
  • Healthy Aging
  • Heart Health
  • Hormone Balance
  • Hyperlipidemia
  • Hypertension
  • Hypothyroidism and hyperthyroidism
  • Inflammatory Bowel Disease
  • Insomnia
  • Interstitial Cystitis
  • Irritable Bowel Syndrome
  • Men’s Health Issues
  • Metabolic Disorders
  • Migraines
  • Mood Disorders
  • Neurological conditions
  • Obesity
  • Osteoporosis
  • Restless legs Syndrome
  • Sleep Disorders
  • Thyroid disorders
  • Women’s Health issues

Complex Chronic Illness Conditions Treated

  • Brain Fog
  • Chronic Fatigue Syndrome
  • Complications from COVID19
  • Dementia
  • Detoxification Protocols
  • Ehlers-Danlos syndrome (EDS)
  • Environmental Toxin exposures
  • Epstein Barr Virus
  • Genetic Disorders
  • Lyme Disease and chronic infections
  • Mast Cell Activation Syndrome
  • Metal Toxicity
  • Methylation
  • Mold Exposure/ Mold Toxicity
  • Mystery Illnesses
  • Neurological disorders
  • Postural Orthostatic Tachycardia Syndrome (POTS)
  • SIBO/SIFO – Small intestinal bacterial/fungal overgrowth
  • Yeast overgrowth

Modalities Utilized

  • Acupuncture
  • Allopathic Medicine
  • CNS Vital Signs
  • Detox Protocol
  • Diet/Nutrition Support
  • Functional Genomic Nutrition - Methylation
  • Group Visits
  • InBody Scan
  • Integrative Medicine
  • IV therapies – Chelation, PK protocol, Nutrients
  • Functional Medicine
  • LDA – Low Dose Allergy Therapy
  • LDI – Low Dose Immunotherapy
  • Meditation Classes
  • Metabolic Reset
  • Nutritional Counseling
  • Orthostatic Vital Signs
  • VCS testing
  • Weight Loss
  • Yoga Classes

Each individual is unique, as is each treatment. Two people with the same diagnosis can have vastly different treatment plans based on their background, medical history, nutritional profile, genetic makeup, etc. We take into account all of these factors, along with each person’s capacity, budget, and preferences while creating a treatment plan to promote healing.

The Spring Center team is highly sought out by those needing help with mold and mycotoxin illness. We understand how difficult it can be to manage symptoms of these exposures which can include: MCAS, SIBO, POTS, dysautonomia, chronic fatigue and neurological issues. Our team is well versed in environmentally acquired illnesses and takes a personalized approach with each patient which includes gentle detoxification methods. We combine our own clinical experience and research with treatment methods from experts like Ritchie Shoemaker, Neil Nathan and Joe Brewer.

This is a partnership and like anything, the work you put into it is what you will get out of it. In Integrative and Functional medicine, there is no “quick-fix” or “easy remedy”. Success typically is realized when patients have an openness to lifestyle changes, diet adjustments, exercise, nutritional supplementation, and a positive attitude. We firmly believe in the Mind, Body, Spirit connection, as our system is intertwined. When you focus positive attention on all 3, you can begin to heal and live your fullest life.

To learn more about fees, costs, and accepted insurance associated with becoming a patient, visit this page.

This varies on your health goals and needs. Once you have your initial consultation, we recommend you have at least one follow-up visit. At minimum, we do require you to be seen in person once a year. Consistency is key as is continuity of care.

Yes. We offer telemedicine for patients AFTER your initial in-person consultation. Patients can choose to be seen in-person or via our secure telehealth platform. As of now, telehealth appointments are billable to insurance*. Visits with our functional nutritionist are exclusively virtual.

One in person visit / year is required.

We require TWO WEEK advance notice for initial appointments and 48 business hour notice for all other appointments.  We reserve that time specifically for you and do not overbook.

Any cancellation made less than (the above mentioned) in advance will result in a cancellation fee starting at $75. Fee may be as great as $500 depending on the type of appointment or service.

We believe that patients with a strong, supportive community can have excellent health outcomes. We also believe that taking personal responsibility for one’s health is crucial. We want to develop a relationship with each patient, therefore we ask that able adults contact us to begin their personal journey. Of course, parents are encouraged to facilitate the new patient process for their minor children, although even children greatly benefit from having some responsibility in their healthcare.

Labs are almost always ordered at the initial visit, but not prior. In order to understand what testing is necessary, our providers will need to thoroughly review your new patient paperwork & records and have a conversation with you about your health needs and goals.

No. Before we can manage your health needs, including prescriptions, we must establish you as a patient. At your initial visit our providers can discuss any medication needs you have and provide applicable prescriptions.

We encourage all guests and patients to avoid using any fragrance products in general. Fragrances and the chemicals they contain can be harmful to your health. This includes fragrance of any kind including body lotion, body wash, perfume, hair products (shampoo, conditioner, hair spray), fabric softener, and laundry detergent.

Many of our patients and staff members are sensitive to fragrances–if you arrive at the office with fragrance on, you will be asked to wash the fragrance off or reschedule your appointment. Thank you for understanding and complying with this request for a toxin-free environment.

The Spring Center Leaf logo

Health and Healing Through Functional and Integrative Medicine

Yes. We are currently accepting patients from CA, AZ, OR, WA, FL, NC, SC.  Coming soon…TX, NY, NV, NM and Maine- (As a note, You have to come to the office for the first 2 visits to legally establish care in CA. No exceptions.)